FAQ

Product

What makes Chester so special?

Whether you’re a frequent business traveler or someone who only gets away for a few short trips a year, the Chester is the perfect carry-on for any occasion. The Chester features an unbreakable exterior, maximum packing space, ultra lightweight mold, 360° spinner wheels and TSA-approved combination lock – all at a fair price.

Why does Chester cost so much less than other brands?

We know that price is a major consideration, which is why we work hard to keep our prices fair.

Other luggage companies pass on a bunch of markups such that the brand, distributor and retailer can all take their cuts before the luggage even gets to the customer. Since Chester sells directly to customers, we’re able to eliminate the middleman, passing along the savings while offering offering high-quality products.

What are the dimensions of the Chester?

The Chester is 22″ x 14″ x 9″ and has an interior capacity of 35 liters (think three- or four-day weekend’s worth of stuff). These are the maximum allowable dimensions for carry-on luggage – perfect for all travel.

How much does the Chester weigh?

The Chester weighs 7.5 lbs, making it one of lightest in the industry for hard-shell cases.

What is a TSA lock and how do I use it?

Chester’s integrated TSA lock uses zipper pulls to secure your luggage from unwanted access. Authorized TSA personnel will always be able to open your case for inspection, if necessary.

 

To unzip your new Chester, first open your TSA lock by following these steps: Set the number wheel to read “0-0-0.” With the front of the case facing you and the two zippers locked into the faceplate, slide the unlocking mechanism to the right. Your zippers will pop up, and your case will now be unlocked.

How do I reset my TSA lock combination?

For initial setting, ensure the combination is set to “0-0-0”. Then, using a pen tip, push the lock faceplate’s silver reset button so that it stays down. Slide each number wheel to the 3-digit combination of your choice. Slide the unlocking mechanism so that the reset button pops back to its starting place. Your lock is now reset to your chosen 3-digit combination.

Shipping

Where does Chester ship?

We ship everywhere in the US, including Alaska and Hawaii.

How much does shipping cost?

Shipping and returns are on us – we wouldn’t have it any other way!

When can I expect to receive my order?

Our luggage ships out of our facilities via UPS Ground 1-2 business days after you place your order. Once it ships, you’ll receive a shipping confirmation email with a tracking number. After shipment, the luggage takes 2-5 business days in transit to arrive at your door.

Can you ship to an APO or PO box?

Unfortunately, our shipping partners cannot ship to PO or APO boxes.

Return Policy & Warranty

What is your return policy? What is the 100-day trial?

We are confident in our product and want to give everyone the opportunity to make sure they really love their luggage before they decide to keep it, so we offer a 100-day trial.

 

If at any point in the first 100 days you decide it’s just not for you, return it for a full refund—no questions or gimmicks. Just shoot us an email at [email protected], and we’ll send you a free shipping label.

What is your warranty?

The Chester is covered by a 10-year limited warranty, which covers any damage to the shell, wheels, handles, zippers, or anything else that functionally impairs the luggage.

 

We’ve done rigorous testing and are confident in the durability of our products. If anything breaks, we will fix or replace it. You can find more details by browsing our warranty page.

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