FAQ

Product

What is so special about CHESTER?

Whether you’re a frequent business traveler or someone who only gets away for a few short trips a year, the CHESTER is the perfect carry-on for any occasion. The CHESTER features an unbreakable exterior, maximum packing space, ultra lightweight mold, 360° spinner wheels and TSA-approved combination lock – all at a fair price.

Why is your product so affordable?

We know that price is a major consideration, which is why we work hard to keep our prices fair. Other luggage companies pass on a bunch of markups such that the brand, investors, distributor and retailer can all take their cuts before the luggage even gets to the customer. Since CHESTER sells directly to customers, we’re able to eliminate the middleman, passing along the savings while offering high-quality products.

Is CHESTER coming out with bigger suitcases?

We are a bootstrapped family-owned company and did not anticipate such positive feedback and rapid growth. We will have other sizes in the second half of 2019!

Why do your suitcases come with TSA locks?

CHESTER’s integrated TSA lock uses zipper pulls to secure your luggage from unwanted access. Authorized TSA personnel will always be able to open your case for inspection, if necessary.

To unzip your new CHESTER, first open your TSA lock by following these steps: Set the number wheel to read “0-0-0.” With the front of the case facing you and the two zippers locked into the faceplate, slide the unlocking mechanism to the right. Your zippers will pop up, and your case will now be unlocked.

How do I set up my TSA lock and combination?

For the initial setting, ensure the combination is set to “0-0-0”. Then, using a pen tip, push the lock faceplate’s reset button (small square with a circle to the left of combination) so that it stays down. Slide each number wheel to the 3-digit combination of your choice. Slide the unlocking mechanism so that the reset button pops back to its starting place. Your lock is now reset to your chosen 3-digit combination. You can find the full TSA lock instructions here.

What are the Minima carry-on dimensions?

The CHESTER is 21.5” x 13.5” x 8.5” (including wheels) and has an interior capacity of 35 liters (think three- or four-day weekend’s worth of stuff). These are the maximum allowable dimensions for carry-on luggage – perfect for all travel.

How much does the Minima carry-on weigh?

The CHESTER weighs 7 lbs, making it one of lightest in the industry for hard-shell cases.

Shipping

I didn't receive my order confirmation. What do I do?

If you do not receive your order confirmation please email us with the date when the order was placed and the email you used for checkout at [email protected].

We also suggest checking your spam. In the even our email was in spam, please “unspam” it so you receive our future emails 🙂

Where do you ship?

We ship everywhere in the US, including Alaska and Hawaii.

How much does shipping cost?

Shipping and returns are on us – we wouldn’t have it any other way!

Do you ship to PO or APO boxes?

Unfortunately, our shipping partners cannot ship to PO or APO boxes.

How long will my order take to ship?

Our luggage ships out of our facilities via UPS Ground 1 business day after you place your order. Once it ships, you’ll receive a shipping confirmation email with a tracking number. After shipment, the luggage takes 2 business days in transit to arrive at your door.

How do I track my order?

You can track your order if you created an account or through our order tracking page. If you are having issues you can request your tracking number by emailing [email protected].

Return Policy & Warranty

What is this 100-day trial all about?

We are confident in our product and want to give everyone the opportunity to make sure they really love their luggage before they decide to keep it, so we offer a 100-day trial. If at any point in the first 100 days you decide it’s just not for you, return it for a full refund—no questions or gimmicks. Just shoot us an email at [email protected], and we’ll send you a free shipping label.

What is your warranty?

The CHESTER is covered by a 10-year limited warranty, which covers any damage to the shell, wheels, handles, zippers, or anything else that functionally impairs the luggage. We’ve done rigorous testing and are confident in the durability of our products. If anything breaks, we will fix or replace it. You can find more details by browsing our warranty page.

Company

Can I tell you about my experience on social media?

We’d love for you to share your travel experience. Find us @chestertavels.